There are plenty of options to choose from when it comes to contacting clients via telephone in an organized manner, call centers and small business are constantly looking for the best auto dialer system to suit the daily needs of an organization dealing with hundreds of inbound/outbound calls, these PBX softwares not only increase productivity up to 400% but also helps make the work faster and easier for the agents.
From softphones for manual calling to the best auto dialer solutions, there are plenty of softwares in the market for making calls from call centers.
The open source solutions remain on the top of the chain because of their versatility and easy customization to achieve all the required telecommunication goals for business of any size.
Power Dialer, a software to make calls twice faster
The Power Dialer, also known as progressive dialer is a software used to launch calls automatically one by one without dialing the telephone numbers by hand.
Automatically sends calls from a list of numbers, the agent can view the contact record quickly at the same time the call is placed. The agent is not in control to stop the calling operation as they are being dialed in sequence. Once the call is completed, the Power Dialer dials the next call. It is also considered among the best auto dialer solutions.
Predictive Dialer increases call rate to 300%
Vicidial SIP Trunk settings
A predictive dialer is a software that automatically dials several phone numbers at the same time and sends the answered calls to the next available representative. The predictive dialer listens for the correct tone and once the call has been answered, connects the call to a live person.
The most used and best predictive dialer solutions are the open source softwares Vicidial and Goautodial.
With a VoIP Virtual Call Center with the perfect predictive dialer installation the answered call rate increases to 300% if it’s correctly setup.
Softphone, the perfect solution to make manual calls
A softphone is a software (usually free) that you can use to make and receive calls from your computer or mobile. It is not an auto dialer software, however is needed to make calls from all the best auto dialer solutions in the market.
The benefit of using a softphone on your computer or a VoIP app on your cellphone is that you can dramatically decrease your phone costs and make free calls.
The term CLICK-TO-DIAL is used when a softphone dialing pad is integrated into a web page. You do not need to download any software or install it; you simply open a web page and the web telephone where you can use the number pad to make the call.
Live Conversation Automation
Live Conversation Automation (LCA) is a combination of live agents and a phone dialer, the process of call-transfer between the agent and the caller. The agent will receive calls once the phone dialer has positive identification of the contact the caller needs to reach. Once the agent identifies this, the call is then transferred with no delay.
Guided Voicemail also called Voice Broadcasting
Guided Voicemail system also known as Voice Broadcasting, permits you to send hundreds or thousands of voicemails in a one-time shot to everyone on your list. Your voice message, recorded by you, will sound like you called yourself and left a message. Only record it once, and deliver it to as many recipients you need. This service is used when there is no need to speak directly to the receiver.
Voice broadcasting is available on the best auto dialer solutions out there. May need to ask the provider to setup this service.
PBX
Hosted IP-PBX
An IP-PBX (Private Branch Exchange) is a software that allows you to have multiple phone lines, each one assigned to an agent’s desk or to an IP-Phone.
The PBX software is installed on a server that can be hosted in the cloud or deployed in your own office, after the software has been installed, the IT person starts creating the extensions and assigning them to each one of the employees in the company. The advantage of a PBX is that the calls to other users within the network are free.
IVR
IVR (Interactive Voice Response): Is a technology that allows the customers to interact real time with the customer service automated system through a configured voice menu using DTMF key-tones (Dial-Tone-Multi-Frequency signaling).
How an IVR system works?
Take for example; a business has various employees that handle different areas in the business or are assigned to specific departments. The IVR (auto-attendant) routes the calls to the correct person based on the area code to maximize business results.
Automated Call Distribution (ACD) is the system used to quickly and accurately route calls to the salesperson or administrator. The importance of this inbound call routing is to ensure that each caller is routed to the correct agent.
Switch2VoIP now offers VoIP for call centers in Philippines. Call Centers in the Philippines can now benefit from the Switch2VoIP services as it can save a substantial amount of money when as compared to the cost incurred for long-distance calls made via conventional methods. Switch2VoIP offers highly reliable and affordable VoIP services at competitive rates without compromising on quality.
Switch2VoIP provides VoIP for call centers in the Philippines with a well-trained support team that is accessible 24/7 via live support. Call Centres in the Phillippines can switch to the advanced SIP trunking service solutions of Switch2VoIP, profit from its global presence and vast experience in terms of rendering quality service in the field of VoIP and to call centers in specific.
Call Centers and contact centers in the Phillippines now have access to top levels of uptime and support from a leading VoIP service provider now at their doorstep. Switch2VoIP is compatible with all Asterisk-based platforms such as Vicidial, Goautodial, ViciBox, VicidialNow, Elastix, etc. VoIP in Phillippines through Switch2VoIP now makes operating call center call volumes, managing the number of channels as well as skip trunking account so as to make VoIP calls. Switch2VoIP is certainly the VoIP service provider that can understand One’s needs or provide the number of channels one needs for the number of calls per second that call centers typically make.
Switch2VoIP offers SIP trunking solutions and VoIP for call centers in Philippines that allows competing and reducing operational costs while providing top quality VoIP services and has the ability to make unlimited concurrent calls from softphones or dialers without the need of opening more than one SIP account.
VoIP for call centers in Philippines
Switch2VoIP offers billing models in a ‘Pay As You Go’ fashion with the best quality of service without commitments or agreements.
Ask via chat support how to order A-Z VoIP termination wholesale VoIP rates without having to buy a big amount. Other extended services include bulk SMS messaging, VoIP phone numbers, international DID’s and so on. Furthermore, call centers can add balance online with easy payment options.
VoIP for call centers in Philippines with some of the top experts in the VoIP industry and network engineering so call centers and business users have the advantage of having their problems relating to communications handled by an efficient and knowledgeable team of expert tech support agents.
Track Records. Switch2VoIP proudly says that they have been offering SIP trunking for call centers since 2006 and that their customers are spread in as many as 55 countries. Further, their clients include not only call centers but large businesses and residential VoIP customers as well. They further assert that their VoIP solutions help in managing billions of calls every year and these solutions come with 99.999% accuracy.
About Switch2VoIP. Switch2VoIP team of experienced professionals is committed to providing high-quality and reliable SIP trunking services to VoIP users worldwide. This service provider has been successfully delivering wholesale VoIP solutions since 2007 and has a global presence that is now makings its presence.
Additional links and information about VoIP for call centers in Philippines
When a business is searching Philippines SIP trunk providers for call centers looking to save money and obtain better quality service, always make sure these Philippines SIP trunk providers are available for quick remote tech support.
Technology in the Philippines has made it possible to say goodbye to standard phone lines. Businesses now contract the best VoIP providers for call centers in order to obtain more service solutions at lower prices.
VoIP means “voice over IP address”. Essentially VoIP allows businesses and individuals to make and receive calls using the internet as opposed to a standard phone line. This makes it easier to take more calls at a time and take advantage of various additional services that only SIP trunking allows.
Things to see in a Philippines SIP trunk provider
You can get VoIP in Philippines without having to be based in the Philippines. Many call centers are relocating into this area because it is more affordable in terms of operation, affordability and profits due to the highly trained agents. When the call center uses VoIP it can take advantage of a Switch2VoIP USA phone number or “DID” and clients will be able to call from anywhere in US. Call prices to United States and United Kingdom are under one cent per minute (0.008).
Additionally, you will be able to monitor the activity of the VoIP calls from your computer, wherever you are located. The report includes details such as:
Length of call
Number of calls
Phone number dialed
VoIP SIP trunking for Call Center Philippines
Choose how to monitor your call center VoIP calls and notice where to make regular improvements upon it. Hosted cloud dialers, IP-PBX, caller ID, speed dial, and various other features can be included on a SIP account. Request tech support to provide SIP accounts that supports various auto dialing solutions including VoIP for Vicidial and VoIP for GoAutoDial, there are ways to get the service that you need at the price that you can afford.
Philippines SIP trunk solutions provided by Switch2VoIP are offered emulating the very best SIP service solutions in the world and making possible users to manage IT communications more effectively.
A VoIP Cloud Auto Dialer can also improve efficiency within a call center so that no one has to do the dialing on their own. Establish a database of phone numbers that the software will tap into to place all of the calls. As long as there are team members on the phone, they will be connected to people without having to do anything. This means that your call center can have more productivity without having to spend more money to get it.
Various customizations can be made to the cloud PBX so that you can setup a call center VoIP under your special needs and reach out to customers and contacts in a proactive manner.
A call center is critical to any business regardless of whether you are calling out or people are your customers are calling in. Saving money is important but obtaining various services to improve the customer experience and allow you to manage the IT aspect is even more important. Switch2VoIP can show you all of the benefits you can get.
Additional links and information about Philippines VoIP calls:
Other countries in Asia remained for a long time on the top of the preferred call center destinations of the world until 2011 Philippines was exposed by the call center magazine writing an article explaining the reasons for a revolution in the Philippines VoIP call center industry.
What makes the Philippines now the top call center destination in the world? Communication skills, business interests, and great VoIP providers.
SIP Trunking for Call Centers in the Philippines became the ultimate telecommunications resource. VoIP is the cheapest form of telecommunication and saves the call centers having to pay a Philippines VoIP provider lots of money on long-distance calls.
Call centers in the Philippines make and receive both outbound and inbound calls for major companies in the US, handling their sales and customer support. These call centers need qualified trained customer care agents and there are plenty in the Philippines VoIP call center industry, there is the workforce needed to fill these call centers.
One specific circumstance that made the Philippines a preferred call center destination is their agent’s English communication skills. The English language is readily spoken in the Philippines. Therefore, the callers and their customers can understand each other perfectly when using Philippines VoIP providers with great quality voice quality.
In addition to grammatical skills, the Philippines VoIP business industry continues to grow. Global companies and more calling centers are looking toward working with the Philippines corporate decision-makers and the government. This LATimes story explains call centers and Philippines VoIP providers economic growth creates more jobs.
Philippines VoIP and SIP trunking use
Philippines VoIP SIP trunking
Call centers also make use of unlimited channels SIP trunking from Philippines VoIP providers. This simply means the call center can have all the extensions they need and all the agents connected to one single SIP account. SIP accounts work overlaying the data and voice allowing them to work together in the operator’s computer. SIP (Session Initiation Protocol) also eliminates the cost of phones and computer equipment both by just using computers.
Asterisk SIP trunking is a relay box that connects the server to the agent’s devices. The Asterisk IP-PBX box allows the system to receive the incoming calls and the outgoing calls and route them to the agent extension.
Philippines SIP trunking with Unlimited VoIP channels
The SIP trunking provider with “unlimited channels” concept means that the call center can make and receive an unlimited number of concurrent calls using only one SIP trunking account. The call center will only have to pay the minute cost from multiple operators’ use.
Some VoIP service providers in the Philippines charge prices under 1 cent per minute. The 1 cent per minute rate is very popular with all the call centers. Switch2VoIP rates are 0.008 per minute to the USA, 0.008 cents per minute to the United Kingdom, and as low as 0.005 per minute to Canada which is half a cent per minute.
International VoIP Phone Numbers are used by the call centers in the Philippines to receive calls from offshore customers. No matter where in the world a call comes from it will be routed to the VoIP phone number.
Prepaid Philippines VoIP
Pre-paid VoIP or pay as you go are preferred payment modalities of most of the Philippines VoIP call centers. This top-up method of recharging VoIP accounts is very popular nowadays.
With the prepaid method, all VoIP rates are charged per minute or fraction of the minute in increments of 6 seconds.
Additional links and information about Philippines VoIP calls:
How to choose the best VoIP providers for your business or Call Center while saving costs on VoIP related solutions. Read this article to learn more about why you need the best VoIP solution providers for your business and how much money you will save on your phone calls.
Call Centers are an essential part of any business when it comes to customer service and sales. All businesses need their customers to be able to contact customer care at any time to place orders or get support.
Having a VoIP company or SIP trunking provider supply your phone lines is more cost-effective than contracting with a traditional phone company. But do you know how to go about getting the Best VoIP Providers for your call center?
There are many things to look for when searching for VoIP solutions and the best VoIP service providers. Phone users want to find one that has the best voice quality, so you can hear your customers clearly and they can also hear you well.
Understanding communication is the basis of phone communications and therefore you need a VoIP phone company that can provide a quality service that is similar to traditional phone lines.
Choosing the best VoIP provider for call centers.
Best VoIP providers cost
Another factor to consider when choosing the best VoIP service providers is the cost, there’s no reason to pay more than absolutely necessary for a VoIP service.
Shopping around will show you what are the standard VoIP rates for international calls, this will allow you to find the best price. Stop paying more than you need for VoIP service if you are an entrepreneur a business or a call center the price to US should be around 1 cent per minute.
Ask your VoIP provider if their payment methods available are in the range of PayPal, credit card, wire transfer or if they even allow your company to buy VoIP with bitcoin.
Unlimited concurrent calls
If your business involves making calls out, you should look for a VoIP service provider that lets you make multiple concurrent simultaneous calls from the VoIP account or SIP trunk. Many business VoIP providers only allow their users to make one call at a single time, find a provider specifically for business with “unlimited multiple channels” and all your employees will be able to make concurrent calls from a single VoIP account.
So keep in mind that to be on the list of the “best VoIP providers” concurrent calls are a must, and try not to fall into paying for extra channels.
VoIP providers with full tech support
As with any business, when changing to another service provider, you should consider the customer service of the company you are signing a new contract with. If there are problems with your account, having access to provider’s support staff is essential.
Look for a VoIP service provider with an online support system so you can communicate at all times with their support staff on real time, excellent customer service is vital to guarantee that any business gets the quality and support everyone needs in the case an issue arises.
Switch2VoIP has a proprietary Call Center IP-PBX system used to increase the speed in contacting and follow up call center customers. Reduce the time and effort of gathering phone numbers and having your call center workers dial each number by hand.
Another feature to look for in excellent business VoIP providers is the ability to provide VoIP Phone Numbers for countries worldwide. For example, a virtual phone number can allow customers in another city to place a local call that goes to your call center, no matter where your center is. Switch2VoIP gives you a free VoIP phone number from the United States.
When searching for VoIP providers, first look for a company that offers the best solutions, with the best voice quality, for a minimal cost and live tech support.
Things to look for to save money on your startup are Virtual IP-PBX Call Centers and USA VoIP Phone Numbers to extend your reach to customers in different cities. Finding the best VoIP providers for your call center is an essential part of building your business, no matter the industry you are in.
A virtual world is growing out there; Make sure to embrace it with Switch2VoIP call center VoIP provider!
Contact Centers are a key for customer service. Modern days companies opt for real people customer service using an open-source call center VoIP system to attend to their customer’s calls, whether it is customer support or any technical assistance.
Old analog PBX systems have become very expensive to maintain compared to the modern IP-PBX cloud call center VoIP systems, which are gaining more popularity by the minute according to statistics and business growth.
We have many ways to communicate with each other, through underground phone wiring, through phone wiring that runs in the air on poles, through cellphone towers, or through the internet. Depending on the communication method chosen, the pricing will vary, especially if the process involves more people (agents that handle the phone calls).
Call center VoIP providers have come to fill a blank that many small businesses have due to their high costs of doing business and staying financially sustainable.
Switching to Call Center VoIP has been considered as a better, affordable, and easier choice by experts in the field, so why not listen to the reasons and evaluate them?
– Freedom. The freedom that we all look for at some point in our lives thanks to the VoIP system by allowing the employer to hire remote agents while giving them the flexibility to work from home.
– No discrimination policy. These employees will work virtually from all over the country, canceling any limitations that might exist due to distance or even disability.
– Affordability. VoIP is definitely a cheaper service because its phone technology allows the calls to go through the internet instead of underground or wirelessly.
– Newest technology always evolving. Let your business grow and improve with the professionals in the field.
– Space. Small business? No worries. Space is no longer a limitation between you and your dream job. Stay busy owning, managing, or bringing call center solutions to your advantage. Get back that space that you needed in your office place by hiring fast over the internet agents.
– Cost-effective and competitive call center VoIP rates to gain popularity for good, in your customer’s population. Since owning a VoIP call center system requires minimal investment, you have extra room in your line of credit to focus your financial source elsewhere.
Seems like the race to file the telephone patent between Alexander Graham Bell and Elisha Gray started on February 14th, 1876 when there was an apparent rush that day to fill and deposit the telephone patent forms for the telephone designs, however, it was too late for Gray an electric engineer founder of Western Electric Manufacturing Company and professor at Oberlin College, according to the records Bell’s lawyer filed #5 application of the day and Gray’s was the #39.
The last 3 days leading to that Monday, February 14 are very controversial. Gray has not told anyone about his invention for transmitting voice when he finally commented about it on February 11th, 1876. Some say that when Bell heard about Gray’s device, he asked his lawyer to start working on the documentation for the design he has been working on for a long time, however it had only been patented by Great Britain who would not accept patents on inventions that were patented in other countries before.
Some say Bell altered his application after knowing the details of Gray’s invention so that the patent office will find both proposals similar and his invention would be patented first and own all the rights to commercialize the device. Witnesses debate that Bell’s documentation were deposited on the patent office after Gray’s and for this reason should have been seen after Gray’s.
Adding some scandal was a less known inventor and Italian inmigrant called Antonio Meucci that in 1849 started developing the design of the telegraph to turn it into a “telegrafo parlante” or talking telegraph. In 1850 he and his wife moved to Stated Island, NY, where he continued to work from his basement home lab, he filed a caveat for his design on 1871, Meucci’s difficulties to communicate in fluent english made it harder to penetrate the scientist society, but he faced financial struggles due to his wife’s health state and could not continue the telephone patent process, after some Meucci and Bell started sharing the Western Union laboratory where Meucci was working on the “telegrafo parlante” and the equipments got lost or stolen as some say.
Bell’s telephone patent awarded
Bell was awarded US telephone Patent Number 174,465, Improvement on Telegraphy, on March 7, 1876. In January 1887 there was a move on the court to annul Bell’s telephone patent on the grounds of fraud and misinterpretation. The case was discontinued after Meucci died in October 1889 and the Bell was going to expire on January 1893.
On June 11, 2002, the United States Congress acknowledge the Florence immigrant Antonio Meucci as the true inventor of the telephone. In Florence he was already acknowledge as the telephone inventor without the government support.
Alexander Graham Bell remains known by most as the inventor of the telephone.
A Cloud PBX communications software integrates with a VoIP account to route inbound and outbound calls.
A cloud PBX is a telecommunications software used to integrate a PBX system (Private Branch Exchange) with a VoIP provider in order to improve real-time communication and cut costs. (IP-PBX) uses SIP trunking networks located online on the “cloud” in order to route inbound and outbound network calls.
The business image will be reinvigorated with a communications system such as the Cloud PBX system. It may even take upon itself the image and prestige of a Fortune 500 company with its efficiency and effectiveness.
How a hosted PBX works
The main advantage of IP-PBX comes from the fact that there is no need to install any new equipment on the user’s end. The VoIP provider passes the calls through Session Initiation Protocol SIP trunks to the cloud PBX installed on the provider server-side. Web calls are then routed to the PSTN also known as the Public Switched Telephone Network at the appropriate time.
The main advantage of IP-PBX comes from the fact that there is no need to install any new equipment on the user’s end.
During this step in the process, the cloud IP-PBX hosted on the provider’s end steps in. It serves as a gateway that allows communication between different networks. The PBX connects to external and internal networks via SIP trunks. It is this ability which gives business the opportunity to avoid installing any new modems or unnecessary devices.
Internal calls are handled inside the business network which helps cut down on large amounts of expenses. In order to reach another extension just pick up the handset and dial the correct extension number, the PBX system will automatically connect the call. The only extra investment will be on IP-phone devices that are capable of using the PBX switch. Overall, it is an incredibly effective method of communication for growing firms and cuts many costs.
Furthermore, a customer who dials a phone number will always be greeted by a customized IVR that can be created according to variables such as particular greetings for every department and call recordings.
If a customized greeting has been uploaded to the cloud PBX, the caller will be prompted to choose the department they would like to get in touch with. The ACD (Automatic Calls Distributor) will redirect the caller to the department or ring group. Then all of the extensions within that department will ring either in a sequence or simultaneously according to one of the features known as “Sequential and Simultaneous Ringing”, any one of your employees can continue the conversation making sure absolutely no callers are missed guaranteeing full customer satisfaction.
Why a cloud IP-PBX is suitable for any business?
In business, a reliable communications line with your customer is vital. IP-PBX is more reliable and particularly easy to maintain compared to more traditional communications devices as it takes advantage of the VoIP to connect the phones within your business. It is for this reason that many businesses opt for IP PBX solutions for business communications and transactions.
Another perk is the lines can be easily managed, the IP-PBX provides more control over the calls received and much of the workload will be reduced. Additionally, add a Toll-Free Number configured on the PBX and the calls will be routed to the IVR menu and the customers will select where they want to be transferred.
Average pricing and costs of a Hosted PBX
Cloud PBX monthly costs
The average cost of a cloud PBX system is approximately $250 per hosted server which would be suitable for 20 employees. Actual prices for cloud PBX business phone systems can vary depending on the use of the system and the number of calls being made and received at the same time.
Items to take into consideration to calculate the cost of a cloud PBX setup are:
Hosted Cloud PBX rent
Desks and chairs.
Headsets.
Computers for softphones.
Physical SIP phones.
The professional installation is covered by most cloud PBX providers.
How to use a cloud PBX?
For starters, there are no requirements from their IT team, the cloud PBX provider tech support team handles all the necessary parts for its running and maintenance, further reducing installation costs.
IP phones or analog phones can be used to connect to the PBX through ATA converters. After the IP-PBX has been set up on a cloud server then comes the configuration of the DID’s and extensions. This is of further economical benefit as you do not have to spend money on expensive phone lines, instead, the cloud PBX solutions provider will assign phone numbers to the SIP account. Finally, the relocation of IP PBX networks is effortless, as there is no equipment that needs to be moved from place to place.
Top open source PBX software
There are many reasons why cloud-hosted PBX are becoming so popular and one of them is because of the flexibility they offer for small business and large companies.
There are multiple open source PBX systems that can potentially boost your business to a new level through their efficient business communication features. Ask your cloud PBX solutions provider how the PBX can be customized to the business needs.
These are the best open-source PBX software recommended solutions:
Asterisk
FreePBX
Elastix
FreeSwitch
OpenSIP
PBXinAFlash
3CX
More benefits of cloud PBX systems
SIP Trunking benefits
The money-saving benefits mentioned so far aren’t the only ones inherent in cloud PBX systems.
There is a notable reduction and mostly savings come from low prices on the international and domestic calls.
Usually, with IP PBX international calls are charged a flat monthly rate while internal calls aren’t charged at all. In non IP PBX systems, international calls usually accumulate massive international call bills but by making the switch you can potentially save thousands of dollars.
One of the main benefits of the Hosted PBX System is that there is a single access point to the entire system regardless of the location of the users.
The customer base can sometimes be increased even more by toll-free numbers and click-to-call features. These features can easily double your customer base.
The quality of service you would expect from Cloud PBX would be the equivalent of any other traditional or analog PBX systems and with regards to the reliability and security of the services have come a long way with many improvements in firewalls, anti-virus and comes with a guarantee of 99% uptime.
Disaster recovery plans are also included. The scalability, cost efficiency, and features that come with The Hosted PBX Systems make it ideal for small business ventures today and in years to come.
SIP trunking (session initiation protocol) is comparable to a traditional business phone line but instead of being physically connected to the PSTN (public switched telephone network) by lines and circuits a SIP trunk connects virtually using your existing internet connection, hence making it easier to combine voice, video data, instant messaging and internet services into only one line.
SIP services are offered by SIP trunking providers and all SIP calls are considered “local” and do not require a phone line. This benefits both small businesses and large companies offering more functionality to receive high volume calls and reducing the cost of overall expenses.
SIP trunking is for you whether you’re a small business competing with large corporations and want to appear bigger and more professional or you’re a large business that wants to maintain local presence and save money, regardless of the size one thing is certain, SIP trunking’s biggest benefit is the significant cut in spending costs and many advantages for the employees.
Benefit 1: SIP trunking costs are lower on the short run
SIP Trunking charges are simpler thanks to prepaid billing and no hidden fees. The cloud PBX subscription fee makes it easier to maintain instead of buying expensive hardware, there is no keeping and maintaining this equipment anymore.
Charges are lower with SIP trunking because:
Same rates for local and local-long-distance calls for the entire countries when using a SIP account.
Instead of buying hardware use the SIP provider network, reducing operational costs.
SIP trunking rates are lower on pay-as-yo-go or prepaid plans, no more surprising bills.
Benefit 2: Keep all communication services under the same provider
SIP Trunking allows the use of the same provider for outgoing/incoming calls or your PBX and IVR cloud servers in addition to virtual phone numbers this means there is no need to look for several providers under different networks and pay expensive extra fees or confusing support avoiding compatibility issues and easing the support sessions.
SIP Trunking robust technology helps you grow your infrastructure without the need to subscribe for a new plan.
This means your SIP trunk will support an unlimited amount of concurrent calls, in case you need to increase your number of employees just add more extensions to your PBX and pay for the minutes you use.
Benefit 3: Fastest return on investment when using SIP Trunking
SIP Trunking low prices allows any company to save up to 60% in telecommunication costs with a IP-PBX system that pays for itself from six months to one year turning it into a great investment under actual economical conditions.
The fact that SIP trunking utilizes “software” instead of “hardware” and uses IP to IP technology makes it risk-free against large investments on telephony equipments, the difference in the monthly bill is seen from the first month
Benefit 4: Grow customer confidence using a local phone number
SIP Trunking will allow you to subscribe for VoIP phone numbers with local area codes regardless the location of your company. Works excellent when companies have either only one PBX multiple PBX servers on different locations even if they are not on the same country.
Usually companies use toll-free numbers because they are generic phone numbers such as 1-800. The downside is they are not customized are codes for local for the consumers, in that case you can have both local and/or toll-free-numbers.
Benefit 5: Potentially grow your company globally
Classic phone companies can limit their clients growth, the telecommunications can become very expensive if new offices need to be opened at different locations using the same PBX. SIP trunking eliminates this cost by using SIP technology that relies only on the internet.
With SIP trunking there is no need to pay for BRIs (Basic Rate Interfaces) or PRIs (Primary Rate Interfaces) so the user can focus on paying for the “air time” or minutes consumed.
Benefit 6: Receive calls on mobile with SIP trunking
A tremendous benefit of SIP trunking on mobile field gives flexibility to employees working from home and working abroad. With a classic telephone system you an only receive calls when you are on your desk, SIP trunking gives us the ability to receive calls on our mobile phones when we are out of the office.
Benefit 7: Productivity benefits with SIP trunking
The productivity benefits increases when using an IP-PBX the moment a company starts using SIP trunking, for example one customer calls your local phone number in your country, your IP-PBX picks up the call and an IVR menu prompts a message with the different departments of the company, the customer presses a digit and the call is routed to an office in another city and maybe in another country that you can pay lower rent and lower operational costs.
Another productivity benefit is when a customer requests to be called at specific times and call-backs are automatically scheduled on the IP-PBX, reducing employees working time and increasing the number of contacts per day.
Benefit 8: Buy SIP trunking the simple way
To buy SIP trunking have become very simple and only requires to follow simple steps starting with personal profile registration and payment.
How to buy SIP trunking the easy way:
Finding a SIP provider
Finding a SIP provider is easy, just make sure it allows concurrent calls to make sure there are no blocked calls due to capacity issues.
Filling out the VoIP company registration form
Many SIP trunking providers do not require long term contracts or monthly fees.
Making the payment to buy SIP trunking
Going for a prepaid plan is always a more economical option.
Many SIP trunking providers have opted to offer prepaid plans with no long term contracts.
Benefit 9: To setup and configure SIP trunking is easier than ever
SIP trunking setting and configuration is now easier than ever and only internet bandwidth is needed to authenticate a SIP account on any device designed to make or receive calls.
Only access to internet is required for SIP trunking authentication.
Create a SIP trunking account from a VoIP provider.
Add the SIP trunk details received from the VoIP provider to the device you will use to make calls.
Method 1: There are multiple soft-phones and IP-PBX brands that can be easily configured with the SIP trunking providers, the process consists in going to the device settings and input the SIP trunk credentials which is normally username, password and the IP of the provider’s network.
Method 2: The most secure way to prevent intrusions from outside of the network is by using IP to IP authentication when setting setup a SIP trunking account on an IP-PBX, this is the most effective way to prevent unwanted visitors.
Keep the same number even when moving office locations, since SIP trunking is not restricted to a location there is no need to pay to forward calls.
Lower call rates and combined hardware and setups decrease the installation and maintenance costs of changing and adding to your existing phone system.
Increased productivity for the phone agents.
Flexibility with unlimited channels, add channels to your SIP trunk easily to handle increased calls at no extra cost.
SIP trunking avoids disaster scenarios like bad weather by redirecting calls to different phones or networks.
Fast return on investment (ROI).
SIP Trunking VS Traditional PSTN
In order to have voice, video and data all on one line back in the days, you had to purchase a PRI (primary rate interface) along with your phone provider’s calling plans. A PRI relies on the use of T1 lines which means you might need additional telephone circuits and calling rates are usually more expensive.
This is no longer the case today, SIP allows providers to set up a proxy server (SIP proxy) for all the incoming, outgoing and PBX calls so everything is handled offsite by the VoIP provider saving their clients time and money on the technical support side.
In case of being temporarily shut down, sudden power outage or natural disasters, SIP automatically reroutes calls to a different location, office or phone as necessary.
SIP also allows you to outsource internationally, such as with many customer service centers. The versatility of SIP trunking lets you extend staff countrywide or even worldwide.
About Switch2VoIP
Makes SIP trunking easy by cutting costs, improving business growth and succession while maintaining your current cloud or hybrid phone system.
Also analyzes operations and make it possible to combine suppliers by offering a single source for VoIP, SIP trunking services and call center needs.
Our network provides VoIP SIP service to businesses, call centers and hotels using IP PBX systems. We offer low wholesale rates, deliver excellent call quality and provide telecommunication VoIP needs to call centers worldwide.
Established in 2008 and is a leading VoIP service provider worldwide offering the lowest calling rates for VoIP and SIP trunking services.
1-800 toll free number provider for USA, Canada and the United Kingdom, virtual hosted predictive dialers and IP PBX’s, bulk SMS messaging and offers international virtual phone numbers from 52 countries.
Billing is cost effective in a pay-as-you-go fashion, only pay for the minutes used by the IP-PBX with no extra charges, no set up fees, no contract obligations, no minimum call volume is required and absolutely no penalty for cancellations.
The SIP network is designed to handle unlimited multiple calls at once without problems or delays and with excellent voice quality. Dedicated to provide business with the utmost dependable and cost effective VoIP service to improve their productivity and overall success.
Featured SIP trunking calling rates: USA 0.008/Min (20% under 1 cent per Minute) United Kingdom 0.008/Min, Canada 0.005/Min (Half a Cent per Minute)
Free support is online and ready to help from 9am to 5pm EST, contact customer care via chat support on http://www.switch2voip.us
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