Who uses Vicidial?
Any company that wants to build a Contact Centre without the hiring a company to manage the PBX, IVR or automated outbound calls.
What is Vicidial?
Open source Contact Centre software based on Asterisk with PBX and predictive calling capabilities. Handles incoming and outgoing calls, incoming email and web site chat support.
Information about Vicidial
Owner: Vicidial Group
Website: http://www.vicidial.com
Founded: 2007
Vicidial Features
Predictive Dialing
– FCC Compliance List management
– FTC Compliance Call recording
– Call forwarding
– Campaign-specific caller ID
– Campaign management
– Call scheduling
– Leads management
– Call monitoring
Telemarketing Software
– CRM
– Incoming call center
– Outgoing call center
– Distribution of potential customers
– Call routing
– Call recording
– Call text recording
– Automatic dialer
– IVR and voice recognition Call log
Software for Call Centre
Incoming calls
Outgoing calls
Chat in real time
Calls reporting / Analysis
Campaign management
Queue management
Call recording
Call text recording
Manual dialing
Predictive marker
Call log
Interactive voice response (IVR)
Progressive dialing system
Vicidial allows your agents to handle inbound and outbound phone calls, inbound email and website chat, all in the same web-based graphical interface available from a browser.
For more information about the Vicidial features or installation on our hosted servers, Contact Us via chat support, our agents are ready to assist with no additional cost.
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