Auto-Dialer
The 7 tools most used automated dialing technologies in VoIP Call Centers
An Auto Dialer is a software or electronic device that automatically dials phone numbers. The Auto Dialer listens for the correct tone and then plays a pre-recorded message or once the call has been answered, connects the call to a live person.
Example: Goautodial, Vicidial
Power Dialer
The Power Dialer, also known as, Predictive Dialer and Progressive Dialer is a software popularly used to make calls automatically without manually dialing the numbers. Automatically sends calls from a list of numbers, the agent can view the contact record quickly and at the same time the call is placed. The agent is not in control to stop the calls as they are being dialed in sequence. Once the call is completed, the Power Dialer dials the next call.
With a VoIP Virtual Dialer your call rate increases to 300% if you find the best VoIP service provider for your needs.
Click-to-Call
Click-to-call, also known as click-to-talk, click-to-chat and click-to-text, is a form of Web-based communication in which a person clicks an object (e.g., button, image or text) to request an immediate connection with another person in real-time either by a VoIP phone call, Voice-over-Internet-Protocol (VoIP), or text. The call will open up when the other party’s phone rings live on a VoIP phone or text. Usually this service is only offered by the best VoIP providers around.
Click-to-Dial
The term CLICK-TO-DIAL is used when a soft phone dialing pad is integrated into a web page using a VoIP phone service provider. You do not need to download any software or install it; you simply open a web page and the telephone in online where you can use the number pad to make the call. Note: This service is only offered by the best VoIP companies in the market.
Live Conversation Automation
Live Conversation Automation (LCA) is a combination of live agents and a phone auto-dialer, the process of call-transfer between the agent and the caller. The agent will receive calls once the phone dialer has positive identification of the contact the caller needs to reach. Once the agent identifies this, the call is then transferred with no delay.
Voice Broadcasting – Robot Dialing
Guided Voicemail system also known as Voice Broadcasting, permits you to send hundreds or thousands of voicemail’s in a one-time shot to everyone on your list. Your voice message, recorded by you, will sound like you called yourself and left a message. Only record it once, and deliver it to as many recipients you need. This service is used when there is no need to speak directly to the receiver.
Inbound Calls, Automated Call Distributor or Inbound Routing
Automated Call Distribution (ACD) is the system used to quickly and accurately route calls to the salesperson or administrator using a PBX or a Toll Free 800 Number setup with toll free forwarding to a landline or a mobile phone number.
The importance of this inbound call routing is to ensure that each caller is routed to the correct agent. Take for example; a business has various salespersons that handle different territories or areas in the country, or are assigned to specific area codes. The ACD than routes the calls to the correct salesperson based on the area code to maximize business results
Best VoIP Providers Information for Business 